Wednesday 31 July 2019 / 12:50 PM Social Care

Increase in complaints about adult care services investigated and upheld – Keeley responds

Barbara Keeley, Labour’s Shadow Minister for Social Care and Mental Health, commenting on the Local Government and Social Care Ombudsman’s Annual Review of Complaints, said:

“The fact that the Ombudsman investigated and upheld more complaints in adult care services than last year is further evidence that our councils are under sustained pressure from cuts.

“The funding crisis in social care is leaving local authorities struggling to deliver the level of quality access to care that people need.

“Labour will invest an extra £8 billion in adult social care, providing additional publicly-funded care packages to ensure that more people get the support they need and improve care quality.”



Notes to Editors: 

  • Total Investigations –  2017/18: 4,020, 2018/19: 4,232
  • Complaints on Adult Care –  2017/18: 2,602, 2018/19: 2,555
  • Complaints on Adult Care Upheld – 2017/18: 61%, 2018/19: 66%
  • The Local Government and Social Care Ombudsman has launched its annual review of local government complaints for 2018-19 can be found here.