WordPress Network – Service Agreement
Labour WordPress Network Service Agreement
PARTIES TO THIS AGREEMENT
BETWEEN: The Labour Party, an unincorporated association (with headquarters at 20 Rushworth Street, London, SE1 0SS) (“the Party”)
AND: The User (as identified by their membership number and contact details on file with the Party)
- STATUS, ENFORCEMENT, AND GENERAL TERMS
- Agreement to Terms
By subscribing to and using the Labour WordPress Network (“the Service”), the User agrees that they have read, understood, and agreed to these terms and conditions in full, accepts the obligations herein imposed on them, accepts that this agreement will be governed by the law of England and Wales, and accepts also that any failure by the User to comply with the terms of use, or failure to fulfil the obligations they impose on them, is a form of unauthorized access to computer material, where that phrase has the meaning provided for in section 1 of the Computer Misuse Act 1990.
- Intellectual Property
The User agrees that the original intellectual property made available to them as a user of the Labour WordPress Network belongs to the Labour Party, or its suppliers, or both.
1.3 Severability
The User agrees that no provision of these terms shall be interpreted or construed in any way so as to conflict with any piece of UK legislation, and should any individual provision or set of provisions herein be found to be unenforceable, then the User’s agreement to all other provisions remains in force.
1.4 Compliance with Labour Party Rule Book
The User acknowledges and agrees that as a member of the Labour Party they remain subject to and bound by the Labour Party Rule Book in all respects, including in relation to their use of the Service.
The User’s particular attention is drawn to Chapter 2, Clause I.8 of the Labour Party Rule Book, which provides:
“No member of the Party shall engage in conduct which in the opinion of the NEC is prejudicial, or in any act which in the opinion of the NEC is grossly detrimental to the Party. The NEC and NCC shall take account of any codes of conduct currently in force and shall regard any incident which in their view might reasonably be seen to demonstrate hostility or prejudice based on age; disability; gender reassignment or identity; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; or sexual orientation as conduct prejudicial to the Party: these shall include but not be limited to incidents involving racism, antisemitism, Islamophobia or otherwise racist language, sentiments, stereotypes or actions, sexual harassment, bullying or any form of intimidation towards another person on the basis of a protected characteristic as determined by the NEC, wherever it occurs, as conduct prejudicial to the Party.”
The User acknowledges and agrees that any breach of Chapter 2, Clause I.8 of the Labour Party Rule Book in connection with content published through the Service, or in connection with their use of the Service, may result in:
- Immediate suspension or termination of access to the Service without refund;
- Disciplinary proceedings under the Labour Party Rule Book.
1.5 Compliance with Social Media Policy
The User acknowledges and agrees that they must comply at all times with the Labour Party’s Social Media Policy (available at: https://labour.org.uk/members/my-welfare/labours-social-media-policy/) when using the Service or publishing any content through websites hosted on the Service.
The User agrees that they will:
Familiarise themselves with the current version of the Social Media Policy;
- Review the Social Media Policy regularly for updates;
- Ensure that all content published through the Service complies with the Social Media Policy;
- Apply the principles of the Social Media Policy to all online communications conducted through or promoted via the Service.
The User acknowledges that breach of the Social Media Policy in connection with the Service may be treated as conduct prejudicial to the Party under Chapter 2, Clause I.8 of the Labour Party Rule Book and may result in disciplinary action and/or immediate termination of access to the Service.
1.6 Indemnity and Liability
The User accepts and agrees that their use of the Labour WordPress Network to enable them to place and manage content on any website hosted by the Labour WordPress Network constitutes agreement to indemnify in full the Labour Party, its staff, officers, members of the National Executive Committee, and its suppliers against liability for any content placed or action taken by the User which is found to be in breach of these terms and conditions, or unlawful, or criminal, or which otherwise gives rise to legal liability including but not limited to defamation, libel, breach of copyright, data protection breaches, discrimination, harassment, or any other civil or criminal liability.
The User acknowledges and agrees that should any content that they create or post prove to be libelous or defamatory, or give rise to any other civil or criminal liability, they as the User will be wholly and singularly responsible for such liability, to the exclusion of Labour Party staff, officers, members of the National Executive Committee, suppliers, or any other party outlined in this agreement other than the User themselves.
1.7 Access Rights
The User accepts and agrees that their access to the Labour WordPress Network is at the absolute discretion of the Labour Party and may be withdrawn or suspended at any time for any reason, including but not limited to:
- breach of these terms;
- breach of the Labour Party Rule Book;
- breach of the Social Media Policy;
- non-payment of fees;
- cessation of Labour Party membership;
- administrative suspension from the Labour Party;
- suspension of Labour Party membership; or
- withdrawal of the whip (in the case of elected representatives).
1.8 Data Protection Compliance
As a user of the Labour WordPress Network the User accepts that it is incumbent upon them to familiarise themselves with the principles and requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, to comply with them at all times, and to keep themselves informed about changes to UK legislation concerning direct marketing, electronic communication, and data protection.
1.9 Variation of Terms
The User accepts that the Labour Party may at any time vary these terms of use and obligations upon providing not less than 30 days’ written notice to the User, and that the User will be required to accept the new terms should they wish to continue using the Labour WordPress Network. Continued use of the Service following the expiry of such notice period shall constitute acceptance of the varied terms.
1.10 Confidentiality – Personal Data
The User will at no time and for no purpose disclose to any person, or publish via any medium, any personal information, sensitive or otherwise, to which they have access through (or by virtue of their access to) the Labour WordPress Network, whether such data is anonymised or not, save where such disclosure is needed for:
(i) the electoral purposes of the Labour Party (for example, for a strategy discussion in your local campaign forum); or
(ii) compliance with a court order or warrant; and
(iii) the User agrees that should they be in any doubt as to whether a proposed purpose of disclosure falls within those provisions, they will seek the express prior written authorisation of the Labour Party nationally before making any such disclosure.
1.11 International Data Transfers
The User will at no time and for no purpose transfer any data held in the Labour WordPress Network outside the area consisting of the United Kingdom, save with the express prior written authorisation of the Labour Party nationally.
1.12 Confidentiality – Party Information
The User will at no time and for no purpose disclose to any person any confidential Labour Party information (for example, campaign performance statistics, financial information, or any aspect of campaign spending), to which they have access via the Labour WordPress Network, save where such disclosure is needed for: (i) the electoral purposes of the Labour Party, or (ii) compliance with a court order or warrant.
1.13 Consequences of Breach
The User agrees that should they be found to be in breach of these terms or the Labour Party Rule Book or the Social Media Policy in connection with their use of the Service, their access may be revoked at once without refund of any fees paid, that they may face disciplinary action in accordance with the Labour Party Rule Book, and that the Labour Party reserves at all times its right to take such further action as it may deem appropriate against those who misuse its systems, or whose conduct in breach of these obligations brings our Party into disrepute.
2. SERVICE FEES AND PAYMENT TERMS
2.1 Annual Subscription Fee
The User agrees to pay an annual subscription fee of £250.00 (two hundred and fifty pounds) inclusive of VAT for access to and use of the Labour WordPress Network Service (“the Fee”).
2.2 Payment Terms
The Fee shall be payable:
- In advance for the initial subscription period upon acceptance of this agreement; and
- Annually in advance for each subsequent subscription year on or before the anniversary of the commencement date.
2.3 Payment Methods
Payment shall be made by such methods as the Party may from time to time specify, which may include direct debit, credit/debit card, bank transfer, or such other methods as agreed in writing.
2.4 Fee Reviews
The Party reserves the right to increase the Fee upon giving not less than 60 days’ written notice to the User before the commencement of any subsequent subscription year. The User may terminate this agreement by giving written notice within 30 days of receiving notice of any fee increase, in which case the User’s access will cease at the end of the current paid subscription period.
2.5 Non-Payment
Failure to pay the Fee when due shall entitle the Party to:
- Suspend the User’s access to the Service immediately without further notice; and/or
- Terminate this agreement and permanently remove the User’s site after 30 days of non-payment; and
- Pursue recovery of any outstanding fees through such means as the Party deems appropriate.
2.6 No Refunds
The Fee is non-refundable save where:
- The Party terminates this agreement other than for breach by the User, in which case a pro-rata refund for any unexpired portion of the subscription period shall be provided; or
- The Service is withdrawn entirely by the Party, in which case a pro-rata refund for any unexpired portion of the subscription period shall be provided.
3. SERVICES PROVIDED
3.1 Core Service
The Party shall provide the User with access to the Labour WordPress Network, being a managed WordPress hosting platform with access to approved templates and plugins as determined by the Party from time to time.
3.2 Domain Configuration
As part of the Service, the Party shall configure one domain name for the User’s website.
Users can choose to transfer registration of existing domains to the Party, or for the Party to register a new domain for the User as part of the Service. The Party strongly recommends the latter.
If the Party registers the domain, the Party is responsible for:
- Registering and maintaining the chosen domain name;
- All costs associated with domain name registration and renewal;
- Registering the domain with the National Cyber Security Centre (NCSC)
If the User declines the Party’s offer of registering and maintaining their domain name, the User is responsible for:
- Registering and maintaining their chosen domain name with a domain registrar of their choice;
- Providing the Party with necessary access credentials or DNS configuration details to enable domain connection;
- All costs associated with domain name registration and renewal;
- Ensuring costs for the domain are paid in a timely manner to ensure continuation of service and security of the site.
The Party shall provide guidance on how to configure the domain to point to the User’s website but accepts no responsibility for:
- Domain name availability or registration;
- Ongoing domain name renewals or management;
- Any disputes concerning domain name ownership or use.
3.3 Technical Support
The Party shall provide reasonable technical support to the User in relation to the Service, including:
- Assistance with initial site setup and configuration;
- Guidance on using the WordPress platform and approved templates;
- Resolution of technical issues affecting site functionality;
- Advice on compliance with these terms and conditions.
Support is provided via email to [email protected]
Support does not include:
- Bespoke website design or custom development work;
- Content creation or copywriting;
- Training or support for plugins installed by the User;
- Resolution of issues caused by the User’s own actions in breach of these terms.
3.4 Service Levels
While the Party will use reasonable endeavours to ensure the Service is available continuously, the User acknowledges and agrees that:
- The Service is provided “as is” without warranty of any kind;
- There may be periods of downtime for maintenance, upgrades, or due to factors beyond the Party’s reasonable control;
- The Party does not guarantee any specific uptime percentage or service availability;
- Support response times are indicative only and not guaranteed.
3.5 Service Changes
The Party reserves the right to modify, suspend, or discontinue any aspect of the Service (including available templates, plugins, or features) at any time with reasonable notice to Users.
4. PHYSICAL SECURITY
The User will ensure that they, and staff, contractors, suppliers, and volunteers who are working under their direction in respect of any access details or personal data to which they have access through the Labour WordPress Network, will take appropriate technical and organisational measures against unauthorised or
unlawful processing of such data and against accidental loss or destruction of, or damage to, access details or personal data, and that in any contractual arrangements they make for the transfer of personal data they shall include a provision to the same effect as this provision.
5. CYBERSECURITY
5.1 Password Security
The User will ensure that they keep their password secure and they will never share their password with any person under any circumstances. The User agrees that if it becomes clear to Labour Party staff that they have shared their password with any person or organisation then they may terminate the User’s access immediately without refund.
5.2 Account Security Measures
The User agrees to take all reasonable steps to protect the security of their account, including logging out when they have finished using the site, logging out or locking their device when it may be left unattended, using a strong password and not recording their password in a form that may be accessed by others.
6. RESPONSIBILITY FOR ACCURACY OF REGULATED PERIOD FINANCIAL CONTROLS AND REPORTING
If the User uses the functionality within the Labour WordPress Network during regulated periods, then the User agrees and accepts that they will draw the attention of the agent to the candidate to these terms and conditions before asking or causing any spend to be incurred in that period and will comply with all requirements of the Political Parties, Elections and Referendums Act 2000 (as amended) and related legislation.
7. PROPRIETARY CONTENT AND INTELLECTUAL PROPERTY
7.1 Restriction on Public Disclosure
The User agrees that they will not place screenshots, manuals, or any technical or user guidance to which they have access for any Labour Party campaign technology system, including the Labour WordPress Network, in the public domain (including on social media sites, regardless of privacy settings), without explicit prior written authorisation from the Labour Party nationally.
7.2 Restriction on Disclosure to Non-Members
The User agrees that they will not send screenshots, manuals, or any technical or user guidance to which they have access for any Labour Party campaign technology system, including the Labour WordPress Network, to any person who is not a member of the Labour Party (unless they are a volunteer or staff member assisting, and at all times under the supervision of, a member of the Labour Party), without explicit prior written authorisation from the Labour Party nationally.
7.3 Restriction on Demonstrations
The User agrees that they will not demonstrate Labour Party campaign technology systems, including the Labour WordPress Network, to any person who is not a Labour Party member (or a volunteer or staff member assisting, and under the supervision of, a member of the Labour Party), without explicit prior written authorisation from the Labour Party nationally.
7.4 Third Party Access Restrictions
The User agrees that they will not engage any company, organisation, or consultant to work with them or their local party on their campaign, in a commercial or any other contractual relationship, in a capacity which would involve them having access to any of the intellectual property constituted by the system or any of the personal data within the Labour Party WordPress Network without explicit prior written authorisation from the Labour Party nationally.
7.5 Model Contract Clauses
The User agrees that if they propose to enter into any such agreement referred to in clause 7.4, regardless of its commercial value, then they must contact the Labour Party’s head office before concluding it, to request model clauses which must be included and agreed in that contract and which protect both the Labour Party’s intellectual property, the intellectual property of our suppliers which we use under licence, and the personal data for which the Labour Party nationally is data controller.
7.6 National Party Right of Refusal
The User acknowledges that the Labour Party nationally reserves the right to refuse authorisation for any proposed contract or arrangement referred to in clause 7.4, and to withdraw any authorisation previously granted, where the Labour Party nationally reasonably determines that:
- the proposed third party or arrangement poses a risk to the Party’s intellectual property, data security, or compliance obligations;
- the proposed third party has not demonstrated adequate technical, security, or data protection capabilities;
- the arrangement conflicts with existing national Party contracts or supplier relationships;
- the proposed terms fail to adequately incorporate the model clauses required under clause 7.5;
- the arrangement would place unreasonable demands on national Party staff time or resources; or
- the arrangement is otherwise not in the best interests of the Labour Party nationally or the wider Party organisation.
The Labour Party nationally shall not be liable for any costs, losses, or damages incurred by the User in preparing, negotiating, or entering into any proposed arrangement that is subsequently refused or has its authorisation withdrawn under this clause.
8. IMAGES, TEXT, AND COPYRIGHT
8.1 Prohibited Content
The User agrees that they will not upload images or enter text into any field on the Labour WordPress Network which are (or are likely to be interpreted as being) unlawful, immoral, threatening, abusive, libellous, harassing, blasphemous, defamatory, obscene, pornographic, profane, or otherwise objectionable, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, breach any law or regulation, or be otherwise prejudicial to the friendly and orderly conduct of Labour Party campaigning or which would constitute a breach of Chapter 2, Clause I.8 of the Labour Party Rule Book or the Labour Party’s Social Media Policy.
8.2 Malicious Code
The User agrees that they will not seek to insert into image or text fields, or otherwise execute any process in any place, which is intended to disrupt the proper functioning of the software, including without limitation any virus, Trojan horse, worm, timebomb or other similar harmful programming routine.
8.3 Image Copyright Requirements
The User agrees that they will not upload images for use in their website through the Labour WordPress
Network unless:
- there is no copyright in the image; or
- the User is the copyright holder for the image, and by uploading, the User accepts that in doing so they grant a permanent non-exclusive licence to the Labour Party to use that image for any campaigning purpose; or
- the User is not the copyright holder for the image, but the copyright holder for the image has signified in writing that they are content to grant a permanent non-exclusive licence to the Labour Party to use that image for campaigning purposes (if they require that copyright is acknowledged where the image is reproduced, then the User must comply with that requirement and ensure that the responsibility is fully discharged); or
- the User is not the copyright holder for the image, but the Labour Party is entitled to use that image by virtue of the licence under which it is made available (for example, a Creative Commons or Open Government Licence), provided that the User ensures such usage complies with the terms of the licence and that any required copyright attribution statements are adequately and correctly made.
8.4 Image Editing Restrictions
The User agrees that they will not deliberately or through negligence edit images uploaded by themselves or other users in such a way as would invalidate Labour’s permission or licence to use that image.
9. EXCLUDED AND SUSPENDED MEMBERS
9.1 Termination of Membership
The User agrees that should they have their membership of the Labour Party terminated for any reason, then their access to Labour Party technology will also be revoked immediately and any fees paid shall not be refundable.
9.2 Suspension of Membership
The User agrees that should they have their membership of the Labour Party suspended, or should they be placed on an administrative suspension, then their access to Labour Party technology will also be suspended for the duration of such suspension.
9.3 Reinstatement Following Suspension
The User agrees that should any suspension be subsequently lifted, then they will not automatically have their previous access to the Labour WordPress Network reinstated, and that they will need to go through the appropriate authorisation process again to have any access reinstated.
9.4 Membership Requirement
Access to the Service is conditional upon the User maintaining current and valid membership of the Labour Party. Should membership lapse or expire for any reason (including non-payment of membership fees), access to the Service may be suspended or terminated.
10. USER & ACCESS MANAGEMENT
10.1 Deactivation for Inactivity
The User agrees that in the event that there is a prolonged period in which they do not log in to the Labour WordPress Network, the Labour Party may, in seeking to balance its obligations to ensure the security of the data it holds with its wish to enable access to our systems locally, deactivate the User’s access after 120 days of inactivity so as to reduce the number of active accounts on the system and therefore the risk from hackers and others of nefarious or malign intent. The Party will provide 30 days’ notice before deactivation for inactivity where reasonably practicable.
10.2 Site Deactivation for Non-Maintenance
The User agrees that in the event that there is a prolonged period in which the User’s site on the Labour WordPress Network is not maintained, the Labour Party may, at its discretion deactivate or permanently delete the User’s site upon providing not less than 60 days’ written notice.
10.3 Data Retention Upon Termination
Upon termination of this agreement for any reason:
- The User’s access shall cease immediately;
- The Party may retain the User’s site and content for up to 90 days to allow for potential reinstatement;
- After 90 days, the Party may permanently delete the User’s site and all associated content without further notice;
The User is responsible for backing up and exporting any content they wish to retain before termination.
10.4 Administrator Requirements
To request a Labour WordPress Network Site and to be designated as an administrator of a site on the Labour WordPress Network, the User must:
- Have one of the following roles:
- MP/MS/MSP/PCC/Mayor – requesting a site for themselves
- Staff member for MP/MS/MSP/PCC/Mayor – requesting a site for elected rep
- Confirmed Prospective Parliamentary Candidate – requesting a site for themselves
- Councillor – requesting a site for themselves
- Labour Group roleholder (eg Group Leader/LGC Secretary) – requesting a site for their Labour Group
- Staff member for a Labour Group – requesting a site for their Labour Group
- Employed organisers or other Party staff
- Officer of an affiliated Socialist Society – requesting a site for their Socialist Society
- CLP Officer – requesting a site for their CLP
- Accept these terms and conditions in writing;
- Be a current member in good standing of the Labour Party;
- Have paid the applicable subscription fee;
- Complete any mandatory training or orientation as specified by the Party.
11. ADVICE AND SUPPORT
11.1 Support Channels
The Labour Party is keen to ensure Users get the best out of the systems and campaign technology which we provide for our members and should a User require advice or support, they should at all times contact our dedicated support services. Users can reach our campaign technology helpdesk by email [email protected].
11.2 Third Party Advice
The User agrees that should they seek advice from any source other than the WordPress Foundation and act on it without also seeking advice from the Labour Party, they will not hold the Labour Party or its suppliers responsible for any consequence arising from either deciding either not to seek advice and guidance from the Labour Party, or to ignore such advice as is provided.
12. LIMITATION OF LIABILITY
12.1 Exclusions
To the fullest extent permitted by law, the Party excludes all liability for:
- Loss of data, revenue, profits, business, or opportunities;
- Indirect or consequential losses;
- Losses arising from the User’s breach of these terms;
- Losses arising from unauthorised access to the User’s account due to the User’s failure to maintain adequate security;
- Losses arising from third party actions or omissions;
- Losses arising from factors beyond the Party’s reasonable control including internet connectivity issues,
- DNS failures, or domain registrar problems.
12.2 Maximum Liability
The Party’s total aggregate liability to the User under or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the User in the 12 months preceding the event giving rise to the claim.
12.3 Statutory Rights
Nothing in these terms shall exclude or limit liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
13. TERM AND TERMINATION
13.1 Initial Term
This agreement shall commence on the date of acceptance by the User and shall continue for an initial period of 12 months (“Initial Term”).
13.2 Renewal
Following the Initial Term, this agreement shall automatically renew for successive 12-month periods unless:
- Either party gives not less than 30 days’ written notice of termination before the end of the then-current term; or
- The agreement is terminated earlier in accordance with these terms.
13.3 Termination by the Party
The Party may terminate this agreement immediately by written notice if:
- The User breaches any material term of this agreement and fails to remedy such breach within 14 days of written notice;
- The User’s membership of the Labour Party is terminated or lapses;
- The Fee remains unpaid for more than 30 days after the due date;
- The User becomes bankrupt or enters into any arrangement with creditors;
- The Party reasonably believes the User’s use of the Service brings the Party into disrepute.
- The User is no longer entitled to a website by virtue of not holding the role under which they requested it
13.4 Termination by the User
The User may terminate this agreement:
- By giving not less than 30 days’ written notice to expire at the end of the then-current subscription period;
- Immediately if the Party commits a material breach of this agreement and fails to remedy it within 30 days of written notice;
- Within 30 days of receiving notice of a fee increase in accordance with clause 2.4.
13.5 Consequences of Termination
Upon termination:
- All rights granted to the User shall cease immediately;
- The User shall immediately cease all use of the Service;
- All obligations of confidentiality and restrictions on use of intellectual property shall survive;
- No refund of fees shall be due except as expressly provided in these terms.
14. DATA PROTECTION
14.1 Controller/Processor Relationship
The User acknowledges that in relation to personal data processed through the Service:
- The Party is the data controller in respect of member and supporter data;
- The User acts as a data processor on behalf of the Party when processing such data;
- The User must comply with all instructions from the Party regarding data processing.
14.2 Data Processing Obligations
The User shall:
- Process personal data only in accordance with documented instructions from the Party;
- Implement appropriate technical and organisational measures to ensure data security;
- Not transfer personal data outside the United Kingdom without prior written consent;
- Assist the Party in responding to data subject rights requests;
- Notify the Party immediately upon becoming aware of any personal data breach.
14.3 Sub-Processing
The User shall not permit any third party to process personal data obtained through the Service without the Party’s prior written consent.
15. NOTICES
15.1 Method of Notice
Any notice required under this agreement shall be:
- In writing;
- Sent by email or first-class post to the address last notified by the receiving party;
- Deemed received on the next business day if sent by email before 5pm, or three business days after posting if sent by post.
15.2 Party Contact Details
Notices to the Party should be sent to: [email protected] or such other address as notified.
15.3 User Contact Details
The User must maintain current contact details with the Party and notify any changes within 7 days.
16. GENERAL
16.1 Entire Agreement
This agreement constitutes the entire agreement between the parties and supersedes all previous agreements, understandings, and arrangements between them.
16.2 Assignment
The User may not assign, transfer, or sub-contract any rights or obligations under this agreement without the Party’s prior written consent. The Party may assign this agreement to any successor organisation.
16.3 Waiver
No failure or delay by either party to exercise any right or remedy shall constitute a waiver of that right or remedy.
16.4 Third Party Rights
No term of this agreement is enforceable by any person who is not a party to it.
16.5 Relationship
Nothing in this agreement creates a partnership, agency, or employment relationship between the parties.
16.6 Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control.
By subscribing to and using the Labour WordPress Network Service, the User confirms they have read, understood, and agree to be bound by this Service Agreement.
Date of last revision: October 2025